Claims
How it Works
1
File a preliminary claim immediately after discovery of the damage or within 14 days from the date of receipt of the cargo
2
Submit a formal claim in Qatar Airways Cargo Online Services with all supporting documents
3
Formal claim is auto assigned to a Claims Officer for investigation and the claims status is provided at each milestone to the registered email ID of the claimant
4
Based on the investigation findings, the outcome is notified to the registered email ID of the claimant
1
File a preliminary claim within 21 days from the date on which the cargo was placed at the disposal of the person entitled to delivery
2
Submit a formal claim in Qatar Airways Cargo Online Services with all supporting documents
3
Formal claim is auto assigned to a Claims Officer for investigation and the claims status is provided at each milestone to the registered email ID of the claimant
4
Based on the investigation findings, the outcome is notified to the registered email ID of the claimant
1
File a preliminary claim within 120 days from the date of issue of the air waybill
2
Submit a formal claim in Qatar Airways Cargo Online Services with all supporting documents
3
Formal claim is auto assigned to a Claims Officer for investigation and the claims status is provided at each milestone to the registered email ID of the claimant
4
Based on the investigation findings, the outcome is notified to the registered email ID of the claimant
