Frequently asked questions
At UniWorld Air Cargo, we understand that air cargo transportation can raise questions. Below, we answer some of the most common inquiries to help you better understand our services and processes.
We transport general cargo, perishables, dangerous goods, oversized cargo, live animals, and high-value shipments. We have specific protocols for each type of shipment.
You can request a quote by submitting your cargo details through our online form, via email, or by calling our customer service team.
Required documents may vary depending on the destination and type of cargo, but generally include an air waybill (AWB), commercial invoice, packing list, and specific certificates depending on the cargo type.
We provide a tracking number that allows you to monitor your cargo in real-time through our platform or by contacting our support team.
Delivery times vary based on the route, cargo type, and customs processes. We offer express shipping and charter flights for urgent deliveries.
Yes, we have secure facilities and refrigerated storage areas for temporary cargo storage, based on your shipment’s needs.
We apply strict security protocols, real-time monitoring, restricted storage areas, and security seals for all high-value shipments.
Yes, we comply with IATA Live Animals Regulations (LAR) to ensure the safety and well-being of pets, livestock, and exotic species during transport.
Yes, we offer customized charter flights, allowing you to choose the route and schedule according to your needs.
You can reach us through:
Phone: +507 201-0152
Email: customerservice@uniworldaircargo.com
